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Relationships key to customer retention (11/01)

By Ian Ross Most company marketing and customer service representatives talk a good game about creating customer satisfaction, but many do not have a clue as to how to keep customers.

Company shifts operations to Timmins for mineral exploration (11/01)

An exploration company has set its sights on exploring 11 properties in the Timmins area that could yield nickel, copper, gold and tantalum deposits.

Kinross invests $1.5 million in exploration

Kinross Gold Corp. has set its sights on expanding its gold resources in the Timmins area. The company launched a $1.

Placer Dome posts $211-million loss

Placer Dome has posted a $211-million loss for the third quarter. The gold-mining company, which owns the Dome gold mine in South Porcupine, as well as numerous properties around the world, has written off its Getchell mine in Nevada as unprofitable.

Softwood lumber lobbying continues

Timmins Mayor Jamie Lim is making good on her promise to fight for northern lumber mills through the Federation of Canadian Municipalities with a letter-writing campaign south of the border. As part of a grassroots lobbying effort in challenging U.S.

Youth out-migration study reports drop in youth population (11/01)

A report tabled by the Far Northeast Training Board finds the population in their service area has dropped 6.2 per cent from 1981 to 1996, while the rest of Ontario's population jumped by 25 per cent.

U.S.-imposed tariffs threaten forestry jobs (11/01)

Staggering U.S. tariffs imposed on Canadian lumber could claim Tembec's Timmins sawmill as a casualty. The U.S. commerce department's decision to levy an additional 12.6 per cent anti-dumping duty on top of a 19.

TeleTech installs security system, cuts back security staff

In a cost-cutting move, TeleTech is relying on a new security-monitoring system to protect its $3.5-million call centre while cutting back on man hours of security.