Porter Airlines has received an 83 per cent customer satisfaction rating amongst frequent travellers polled in a new Ipsos Reid Poll.
According to the Ipsos 2011 Canadian Business Travel Study, Porter’s 83 per cent satisfaction, is 23 points higher than the second-rated carrier. The convenience of Porter’s main Billy Bishop Toronto City Airport base, attitude of the airline and friendliness of staff were cited as the top three reasons for choosing Porter over other airlines.
“Receiving this response from frequent travellers means that our premium travel experience and exceptional service are clearly making an impact within the market,” said Robert Deluce, president and CEO of Porter Airlines, in a news release. “The results are a testament to the dedication of all 1,200 Porter employees. Their commitment to outstanding customer service is providing results not seen by any other Canadian airline.”
In the North, Porter Airlines flies out of Thunder Bay, Sault Ste. Marie and Sudbury.
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