Sudbury-based telecommunications firm Sunwire Inc. has been hard at work helping businesses stay connected to their customers during this unique time. Sunwire specializes in internet, telephone line, phone system and cloud solutions for organizations of all shapes and sizes.
“Although we are often recognized for our residential internet service throughout Ontario; our specialty has always been Unified Communication solutions for businesses.” explains Jason Legault, President and CEO. “Our SolSwitch telephone solution provides affordable and reliable phone system and line service. It can be fully-customized by the end-user and was designed to be scalable so it can grow with any type of organization.”
In the past few months, businesses have seen an unprecedented shift in how they handle their communication systems. In the context of the COVID-19 pandemic and various lockdown measures across the globe, organizations were quick to react and implement teleworking - faced with no feasible alternative but to work from home. Such was the case with Northern Initiative for Social Action (NISA), an organization that provides mental health services.
Laura-Leigh Gillard, Regional Warm Line Coordinator explains “When the NISA office had to close its doors in response to the pandemic, the operation of our Regional Warm Lines had to be modified so that workers could continue to provide telephone peer-support remotely from home.” she went on to state that, “The call volume had increased beyond capacity and the wonderful technical support team at Sunwire helped ensure a smooth transition.” Stating she would “absolutely recommend Sunwire to other organizations looking to facilitate similar services.” This global practice has maintained a certain continuity of business despite this unprecedented crisis. It has also helped bring a bit of certainty to an uncertain environment.
Most recently, Sunwire launched SolSwitch Connect, a unified communications solution that allows its users to call, chat and collaborate with clients and colleagues anytime, anywhere and on any device. SolSwitch Connect was designed to tie into Sunwire’s existing SolSwitch business phone solution and is available for Windows and Mac on desktop as well as iOS and Android on mobile.
As Trisha Clouthier, Manager of Systems & Administration at Cambrian Insurance Brokers explains “When faced with an abrupt need for our staff to work from home, the team at Sunwire was able to get all of our employees up and running in a timely fashion with minimal disruption to our day to day operations.” She continued “SolSwitch Connect allowed us to easily transition all of our phone operations from traditional desk phones to our mobile devices. Their solution is practical, flexible and will continue to be useful as we move forward into the future.”
Once installed, importing individual contacts is quick and easy while corporate contacts are managed by the organization’s phone system administrator. After logging in, users get real-time status and phone availability for their corporate contacts along with the ability to make HD voice and video calls. This includes making and answering internal or external calls, transfers, recordings, voicemail access and much more – all with a click of a mouse or swipe of a finger.
In addition to its telephony features, SolSwitch Connect also has the ability for inner office instant messaging between co-workers as well as group chats for team discussions. A great feature for avoiding strings of email chains and a proven method for increasing collaboration and productivity. Furthermore, individuals from the organizations can engage their audience and extend their reach by interacting with customers via text messaging (SMS).
Sunwire can help your organization develop an integrated Unified Communications solution that will allow you to streamline team communications, improve productivity and enhance customer support. All of our UC solutions are customized and tailored to each organization in order to deliver an enriching communications experience.